Frequently Asked Questions
Everything you need to know about your FLAX shopping experience.
What materials are used in FLAX apparel?
We prioritize sustainability and quality, using premium organic linen, ethically sourced cotton, and recycled fibers to ensure our garments are breathable, durable, and kind to the planet.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receiving the item back at our warehouse.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our relaxed-fit collections or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, FLAX ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How should I care for my FLAX garments?
To maintain the longevity of your clothes, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.